Privacy Policy

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At Waypoint Travel we respect your privacy and are committed to handling your personal data responsibly. This policy explains how we collect, use, and protect your information. It applies to all customers of Waypoint Travel and to all who visit this website.

We know that some people prefer a quick overview, while others want the details. That’s why we provide two levels of information:

• At a glance – a simple summary of what we do with your data.
• In detail – a fuller explanation if you’d like to understand more.

• To process and manage your bookings (flights, accommodation, packages, etc.).
• To improve our service by understanding your travel needs and preferences.
• To communicate with you about your booking.
• To send marketing offers (only if you’ve agreed to receive them).

We may use your personal information for the following:

• Booking management – to confirm reservations, provide travel documents, and keep you updated about your trip.
• Customer rights – to comply with requests made under data protection law, such as access or deletion requests.
• Service improvement – analysing booking and enquiry data to improve our products and services.
• Marketing – sending you relevant offers by email or post if you’ve opted in. You can change your preferences or unsubscribe at any time.
• Social media – creating campaigns on platforms like Facebook or Instagram. You can opt out by adjusting your social media settings or unfollowing our pages.
• Customer feedback – asking you to complete surveys or reviews so we can monitor satisfaction.
• Customer care – responding to complaints or queries, and occasionally following up with you after your holiday.
• Website performance – using information about how you browse and interact with our website to make it more useful and personalised.
• Legal and security – meeting regulatory requirements, preventing fraud, and protecting our customers and business.
• Training and quality assurance – using information to help us deliver the best possible service.

We use cookies and similar technologies to make our website work better, improve your experience, and (with your consent) show you relevant offers.

• What are cookies?
  Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve performance, and provide personalised content.
• Types of cookies we use:
  • Essential cookies – required for the website to function properly (e.g. remembering your login details).
  • Performance cookies – help us understand how visitors use our site so we can improve it.
  • Functional cookies – remember your preferences (like language or region).
  • Marketing/Advertising cookies – allow us (and approved partners) to show you offers that may be more relevant to you.
• Consent & control:
  When you first visit our website, you’ll see a cookie banner that allows you to accept or manage your preferences. You can also change your cookie settings at any time via your browser controls.
• Third-party cookies:
  Some cookies may come from third parties such as Google Analytics, Facebook, or other advertising networks. These providers may use data collected across websites to build a profile of your interests. Please check their privacy policies for more details.

For more information about cookies and how to control them, visit www.allaboutcookies.org.

Waypoint Travel is the Data Controller for the personal data you provide to us.

Please note: in some cases, we advertise or sell travel products provided by third-party suppliers (such as airlines, hotels, or insurance companies). Where you book with one of these partners, they may also act as a Data Controller for the information they collect. Their privacy policies will apply, and we recommend you review them directly on their websites.

Under data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data (where legally possible).
• Restrict or object to certain types of processing.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Customer Care
If you need help before, during, or after your booking, you can contact us at:
Email: Jack.stokes@waypointtravel.co.uk
Phone: 07802739278

Write to:

Waypoint Travel

24 Cennon Grove,

Ingleby Barwick,

Stockton-On-Tees,

TS17 5DB