These booking conditions, along with our Privacy Policy and any information we provide to you in writing before confirming your booking, form the basis of your contract with Waypoint Travel. Please read them carefully as they explain our obligations to you, and your responsibilities when you book with us.

In these conditions, references to “you” and “your” include the lead name on the booking and everyone else listed on the booking, or anyone added or transferred later. If anything is unclear, please contact our Customer Care Team for guidance before you confirm your arrangements.

Waypoint Travel generally acts as a booking agent. This means that your contract will be with the supplier(s) of the travel services (for example, the airline, tour operator, hotel, or transfer provider) rather than directly with us. We will make clear at the time of booking whether we are acting as your agent or, in limited cases, as the package organiser (see section on Package Travel Regulations below).

We are a member of ABTA (membership number P7133). As members, we follow ABTA’s Code of Conduct, which requires us to maintain high standards of service. If a problem arises that cannot be settled directly, you may be able to use ABTA’s independent dispute resolution scheme. Full details can be found at www.abta.com.

Accommodation ratings are those supplied by the provider and can vary between countries and suppliers. They are intended as a guide only. We do not guarantee the accuracy of any rating. Safety standards may also differ outside the UK, so we recommend you familiarise yourself with local safety advice.

By confirming a booking, you are agreeing on behalf of everyone named that you have read these terms and accept them. The lead passenger must be at least 18 years of age.

You must pay the deposit (or full payment if applicable) as advised at the time of booking. Please check all details on your confirmation carefully and notify us immediately if there are any errors. Some changes may not be possible after confirmation, and charges may apply.

If you experience a problem while on holiday, you should report it straight away to the supplier or their local representative so that they have the opportunity to put things right. If you are not satisfied with their response, please contact us as soon as possible so that we can assist.

If the issue is not resolved and involves us or another ABTA member, you may use ABTA’s ADR scheme once you return home.

If a supplier alters or cancels your arrangements, we will inform you promptly. Where alternatives or refunds are offered, you must respond within the time frame given. Unless we are acting as package organiser, our responsibility is limited to passing on the supplier’s options to you.

Documents (tickets, vouchers, insurance certificates etc.) will usually be sent by email. Once dispatched, we are not liable for loss or delay unless it is due to our negligence.

For most low-cost airlines, we act solely as your booking agent, and you enter a direct contract with the airline. Their own terms and conditions will apply, and you should review them before booking.

If you book a charter flight through us, we act as agent for the ATOL-protected charter provider.

Comprehensive travel insurance is essential and we recommend that you take out Travel Insurance from the moment that you book with us. It should cover medical expenses, repatriation, cancellation, lost luggage, and personal liability. Some destinations may require proof of adequate cover.

All requests must be made in writing by the lead passenger. Suppliers may apply cancellation or amendment charges, which can be as high as 100% of the booking cost. We may also charge an administration fee for handling these changes.

Where we act as an agent, our duty is to arrange your booking with the supplier using reasonable care and skill. We are not responsible for the performance of the travel services themselves. Our maximum liability to you, if found at fault, is limited to three times the cost of your booking (or the proportion affected). This does not exclude liability for death or personal injury caused by our negligence.

We may add certain fees, which will be itemised on your confirmation. These could include:

• Administration fee for Supplier Failure Cover
• ATOL protection charges (where applicable)
• General service charges for arranging bookings

It is your responsibility to ensure you and your party meet passport, visa and health requirements for your trip. General information can be found at gov.uk/passport and the Foreign, Commonwealth & Development Office (FCDO) www.gov.uk/foreign-travel-advice.

Most countries require at least six months’ validity on passports after your return date. Airlines may also require specific photographic ID for domestic flights within the British Isles.

Deposits and balance due dates will be confirmed at the time of booking. If full payment is not received by the deadline, the supplier may cancel your booking and retain any payments made.

Unpaid balances, amendment fees or cancellation charges may be referred to debt recovery services if not settled.

We will pass on any special requests (such as dietary needs, room locations, or cots) to the supplier, but these cannot be guaranteed and do not form part of your contract.

For each travel service booked, your contract is with the named supplier and subject to their terms and conditions. Please ensure you read these carefully. If you book multiple services that fall under the Package Travel Regulations, Waypoint Travel may be classed as the package organiser — in which case additional rights apply, and we will confirm this at the time of booking.

Many of the arrangements we sell are financially protected.

When you purchase an ATOL-protected flight or holiday, you will receive an ATOL Certificate setting out what is covered and who to contact if things go wrong. Where ATOL does not apply (for example, certain low-cost airline bookings), we may add Supplier Failure Insurance automatically. Any applicable fees will be shown on your booking confirmation.

In the unlikely event of supplier insolvency, you may be entitled to compensation from the ATOL scheme or, where relevant, through insurance or credit card protection.

Customer Care
If you need help before, during, or after your booking, you can contact us at:
Email: Jack.stokes@waypointtravel.co.uk
Phone: 07802739278
Waypoint Travel

24 Cennon Grove,

Ingleby Barwick,

Stockton-On-Tees,

TS17 5DB